Data Privacy Statement

Status: October 2023


Koblenz-Touristik appreciates your visit to our website and your interest in our offers, products and services. The protection of your personal data (hereinafter: "data") during use is an important concern for us and we want you to feel comfortable and secure when visiting our website. Compliance with the statutory data protection regulations is a matter of course for us.

In principle, it is possible to use our website without having to provide your data. Below we explain whether and what information we collect and use on our websites during your visit.

This privacy policy applies to the website


The controller responsible for data processing within the meaning of Art. 4 No. 7 GDPR (EU General Data Protection Regulation) is

Koblenz-Touristik GmbH

Bahnhofplatz 7

56068 Koblenz

can be contacted by phone: 0261 30388-0, fax: 0261 30388-11, e-mail


Koblenz-Touristik has effectively appointed a data protection officer at

3rd Mind Business Consulting GmbH

Langer Weg 60

65760 Eschborn

If you have any questions about data protection, please contact Mr. Frank Giebel at

Please note that if you contact us by standard e-mail, the confidentiality of the information transmitted cannot be guaranteed due to the (technical) nature of e-mail transmission. We therefore recommend that you send confidential information by post.


This is any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person (human being) is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

This basically means all direct or indirect information that leads to your identity. This includes, for example, information such as name, address, telephone number, e-mail address, account data, credit/debit card data, but also fingerprints, photos, etc.


If you provide us with your data, its use by us is regularly based on the contract concluded with you or pre-contractual negotiations on the basis of Art. 6 (1) lit. b GDPR or on your voluntary consent in accordance with Art. 6 (1) lit. a GDPR, e.g. to process your inquiries, use our web forms or similar.

Furthermore, as a public body, we may process your data on the basis of Art. 6 (1) lit. e GDPR in conjunction with Section 3 LDSG RP (Rhineland-Palatinate State Data Protection Act) if this is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Registrations for passenger and hotel ships

Corresponding web forms are available for the registration of the above-mentioned ships at the landing stages of the Port of Koblenz. The information to be provided therein will be processed exclusively for the purpose of providing the service requested by you, for the execution of the contract concluded with you (see "Terms of use" on the corresponding subpage), for ensuring the necessary safety regulations and for the required notifications to the authorities.

Web forms:

If we use web forms, your consent is required for the transmission and processing of the information provided therein. You can access the consent text directly under the respective form.

Your request will then be transmitted to our systems and stored for the purpose of executing a contract or an information request until the process is completed and / or for the duration of the business relationship. Data will only be stored for longer if there are statutory retention obligations (e.g. under tax law).

The data you enter there yourself are regularly

§Your first name and surname(for identification, reservation, registration, etc.)

§ Your postal address (for sending requested information by post)

§ Your e-mail address (for electronic contact / reservation / registration or sending of information)

§ Your desired booking period, if applicable with details of the number of people, program requests, etc. (for coordination and preparation of offers)

  • Your request itself (free text)

The specific processing purposes, options for revocation/objection and other (also participation) conditions are specified in the texts under the respective forms. Please note this information before submitting your data from the respective forms.

Automatically collected data when you visit our websites:

In log files ("server log files"), via search engines and/or forms, data is automatically collected when you use our websites, which your web browser / provider automatically transmits to our provider. When you visit our websites, our web servers temporarily store the following as standard

  • the web pages you visit on our website as well as the date, time and duration of your visit
  • the type of browser you are using, its version and the operating system you are using
  • the search engine you may have used
  • the names of any files downloaded
  • the (anonymized) IP address at the time of access
  • the type of device used
  • the website from which you visit us ("referrer URL").

If we evaluate this technical data, this is done anonymously and to ensure a smooth connection to the website, to ensure comfortable use of our website, to evaluate and improve system security and stability and for other administrative purposes on the legal basis of Art. 6 (1) lit. e GDPR i.V.m. § 3 LDSG RLP. This data is not merged with other data sources. However, we reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.

E-mail newsletter:

If we offer a newsletter service on our website and you register for this, we require your e-mail address for delivery. You can provide further information on a voluntary basis. By submitting your data entered in the newsletter registration form, you agree that we may process it exclusively for the purpose of sending our newsletter to your specified e-mail address and documenting your consent. Your data will not be passed on to third parties. The processing is based on Art. 6 (1) lit. a GDPR. You will first receive an automated email containing a link that you should click on to activate your subscription to the newsletter. In this way, we prevent misuse of the email address you have provided and can ensure that you have actually registered yourself. We will not send you any newsletters without completing this so-called "double opt-in procedure".

You can revoke your consent at any time with effect for the future: either via the unsubscribe link in the newsletter or via the unsubscribe form.


If we offer online competitions via our website, data may be collected on the basis of voluntary participation in accordance with Art. Art. 6 (1) lit. a GDPR data of the participants may be processed for the duration of the competition and the sending of the prizes. After the end of the competitions, the data of the winners will be stored in accordance with the tax regulations, the data of the non-winners will be deleted.

Use of a destination management system

We use the "feratel Deskline" destination management system from feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck, Austria( on our website to facilitate your online direct bookings of, for example, accommodation services and other travel services. As part of this destination management system, feratel media technologies AG processes the data as a processor for us and the tourism institutions and bases located in the federal state of Rhineland-Palatinate. The information and provisions on data protection of the feratel Deskline destination management system can be found in the data protection declaration of feratel media technologies AG, which you can view via the link in the booking portal or directly at

This booking module sets a mandatory technical cookie to ensure proper technical functionality. Further information on cookies can be found further down in this document.

Other purposes:

Data processing on the basis of Art. 6 (1) lit. e GDPR in conjunction with § 3 LDSG RLP may also be necessary for the establishment, exercise or defense of legal claims in these contexts.


We host our websites exclusively in data centers in Germany or in the EU.

Your data will not be passed on, sold or otherwise transferred to third parties unless this is necessary for the purpose of processing a contract or providing a service or you have expressly consented to this.

Otherwise, data is processed on our behalf on the basis of Art. 28 GDPR (order processing), e.g. for external services for the operation of our IT infrastructure.

In addition, data processing and its transmission to state institutions and authorities entitled to receive information is only carried out within the framework of the relevant laws or if we are obliged to do so by a court decision (see Art. 6 (1) lit. c GDPR).


Automated decision-making / profiling or scoring within the meaning of Art. 22 GDPR does not take place.


The storage period of your data depends on the processing purposes (see above) or the statutory retention / limitation and deletion periods. As a rule, it is stored for the duration of the business relationship with us. Longer (access-protected) storage only takes place in accordance with the relevant statutory retention obligations (e.g. for accounting and tax purposes) or for the exercise / defense of legal claims.

If your data is no longer required for the aforementioned purposes, including statutory retention obligations, it will be deleted within the statutory periods.

For technical reasons, data may be duplicated in backup files and mirror copies. Such copies may also only be deleted with a time delay for technical reasons.


A cookie is a small data package in the form of a text file that is transmitted from your device to your browser when you visit a website and stored on your computer. Cookies do not regularly cause any damage to your computer, nor do they contain viruses or personal data. Cookies are primarily used to ensure basic technical functions of the website, such as navigation or shopping cart and booking functions, as well as to store user information during or after visiting a website. This includes, for example, language settings for multilingual websites, a login status or the point up to which a video was viewed so that it can be played at the same point on the next visit. This may also include related technologies with the same function, which store pseudonymized user data in so-called "user IDs", for example.

Some cookies, especially from third-party providers, transfer their content and other information about visitors to the respective locations, including to third countries, which is why your consent is required.

This website uses the following cookies:

  • Strictly necessary or "essential" cookies are absolutely necessary for the proper technical operation of a website or for reasons of information security. These cannot be "deselected" to ensure the functionality of this website (e.g. for booking functions via DESKLINE (see above), to store your cookie preferences)

§ Statistical and third-party cookies: No personal data is analyzed for the use of MATOMO, nor is it transferred to third countries. However, third-party cookies (e.g. for GoogleMaps) require your consent. You give this consent either via a manual "double-click" solution directly on the element or via our cookie consent box (CCB).

  • Cookies for external media: Your consent is required for the integration and display of YouTube videos, for example, because this would regularly require data to be transferred to third countries. Content from video and social media platforms is blocked by default. You give your consent either via a manual "double-click" solution or via our cookie consent box (CCB).

Legal basis for the use of cookies

In principle, we do not process any personal data with the help of cookies, unless this would be necessary for a function of this website for the fulfillment of a contract with you, e.g. for bookings (see Art. 6 (1) lit. b or 49 (1) lit. b GDPR) or on the basis of your consent (see Art. 6 (1) lit. a or 49 (1) lit. a GDPR). In any other cases, we process purely technical data without personal reference on the basis of our legitimate interests pursuant to Art. Art. 6 (1) lit. f GDPR. These are for the purposes of a properly functioning website, its economic and secure operation and the optimization of our online offering.

Effective submission and revocation of consent to cookies

Before setting cookies on the legal basis of consent, we ask you to give your consent directly for this function by actively clicking on it or via our "cookie consent box". You can revoke this consent at any time with effect for the future by closing the browser or via the CCB. If this is not the case, only the technically absolutely necessary cookies are set, the use of which is based on our interest and the interest of the users in the expected security and functionality of our website.

Basic settings via your browser

Irrespective of the respective legal basis for the setting of cookies (see above) and the technology used (cookie banner, cookie box), you can define the basic management of cookies via the browser you use; these then apply regularly to all websites, in that your browser

  • Informs you in principle about the setting of cookies,
  • Allowing cookies only in individual cases, excluding cookies for certain cases or in general, or
  • Automatically deleting cookies from your computer when you close your browser.

To do this, please follow the instructions in your browser manual.

Cookie block from online services (regularly not secure)

You can also object to the use of cookies for online marketing purposes by third-party services, in cases of "tracking" via (in English) and (also in German) online.

Cookie management via our cookie consent box (CCB)

You can give your consent (activation of cookies) and withdraw your consent(de-activation of cookies) elegantly via our "cookie box", which automatically appears on your screen the first time you visit our website. You can access the "cookie box" at any time via the corresponding (moving) symbol on the page. Deactivation is just as easy as activation (consent): by checking or unchecking the corresponding box. As already mentioned, the only exceptions are the cookies that are technically absolutely necessary ("essential") for the proper and secure functioning of our website (see above)

Please note that deactivating cookies may restrict certain functions of our website.


As part of our Internet service and in order to further improve our website for you and adapt it even more to the needs of users, we use the open source tool "Matomo" for the statistical analysis of website usage (for more information, please visit : The information obtained with this tool is not passed on to third parties.

Matomo is configured so that no personal data is processed (e.g. no user IDs, user tracking) and no cookies are set. There is also no "device fingerprinting", i.e. your input device cannot be recognized. Anonymization takes place immediately after the IP address is processed and before it is stored on our web server. This is done by shortening the IP address by the last octet in accordance with the resolutions of the data protection conference of the data protection supervisory authorities of the federal and state governments (DSK). This means that you as the user always remain anonymous.

The anonymous statistical data includes, for example

  • Browser type and version
  • operating system used
  • Device type, model and brand
  • Screen resolution
  • search engine used
  • websites visited on our site, including length of visit
  • search terms and keywords, if applicable
  • Day and time of the visit
  • Location of the visit (continent, country, region, city)
  • Browser language.
  • The number of visitors to each individual website,
  • The internet provider used.


This website uses so-called "web fonts" from Google (see above) for the uniform display of fonts. When you call up a page, your browser automatically loads the required fonts into its browser cache. We regularly store these fonts locally on our servers, i.e. no connection needs to be established with the transmission of your IP address to the Google servers.

However, it cannot be completely ruled out that your browser may nevertheless establish a connection to Google servers for these or other purposes, through which Google ultimately becomes aware that our website has been accessed via your IP address.

If your browser does not support web fonts, a standard font will be used by your computer.

You can find more information about Google Web Fonts at and in Google's privacy policy: https: //


We integrate videos from YouTube (belonging to Google, see above) on our websites via corresponding plug-ins in our online offer on the basis of your consent in accordance with Art. 6 (1) lit. a GDPR. This data transfer to a third country is legitimized by an adequacy decision of the EU Commission in conjunction with the EU-US Data Privacy Framework (DPF), the US company is certified accordingly according to the US Department of Commerce, see The videos are or are regularly stored on and can be played directly from our website. These are primarily integrated in "extended data protection mode", i.e. no data about you as a user is transferred to YouTube if you do not play the videos. Only when you play the videos will the data mentioned in the following paragraph be transmitted. We have no influence on this data transfer.

You give your consent through the so-called "double-click" solution, i.e. as long as you do not click on a YouTube video marked accordingly, it will neither be played nor will data be transferred to the YouTube servers. Only when you explicitly click on the video (again) will the streaming service start. A connection to the YouTube servers in the USA is then established and YouTube receives the information that you have accessed the corresponding subpage of our website. This occurs regardless of whether YouTube provides a user account that you are logged into or whether no user account exists. If you are logged in to YouTube / Google, your data will be assigned directly to your account. If you do not wish your data to be associated with your YouTube profile, you must log out of your account before activating the video. YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or the needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube or Google to exercise this right.

Further information on the purpose and scope of data collection and its processing by YouTube can be found in their privacy policy. There you will also find further information on your rights and settings options to protect your privacy under the current link


Persons under the age of 18 should only transmit their personal data on the Internet with the consent of their parents or legal guardians. We do not request such information from children and young people, nor do we collect it, let alone pass it on to third parties.


We have taken technical and organizational security measures to protect your data from loss, destruction, manipulation and unauthorized access and in particular to protect confidentiality, availability and (data) integrity, e.g. by storing it in data centers only in Germany or the EU. All employees and all persons involved in data processing (including contracted service providers) have been obliged by us to maintain confidentiality, to comply with data protection regulations and to handle personal data with care.

To protect security during transmission, we encrypt your data using Secure Socket Layer (SSL) where possible to prevent misuse by third parties.

Our security measures are continuously adapted in line with technological developments.


As a data subject, authorized or otherwise entitled person, you have the possibility to assert the following rights against us at any time in writing or by e-mail, provided that there are no contractual or legal provisions to the contrary or the processing is necessary for other reasons.

To do so, please use the contact options at the beginning of this document.

Right to information: You can obtain information about your personal data stored by us at any time. Please only submit requests for information in writing (letter) or in text form (e-mail). For data protection reasons and due to a lack of qualified identification options, no information will be provided by telephone.

Right to correction: If we process your personal data directly and you discover incorrect information or a need to update it, you are welcome to inform us of this for correction purposes. in the event of significant changes, please enclose appropriate evidence with your application (e.g. in the event of name changes due to marriage or similar).

Right to erasure: You have the right to request that we erase your personal data at any time. Please note that we are legally obliged to retain certain data in accordance with the statutory retention obligations. We will then inform you of these data categories.

Right to restriction: You can request that we restrict the processing of your personal data at any time.

Right to data portability (data export): As you do not generally provide us with any personal data via our websites, we cannot offer you a classic data export function for this purpose. In any case, we will examine your request in accordance with the legal provisions and technical feasibility and will contact you immediately regarding implementation.

Right of objection / revocation: You can object to the processing of your personal data by us at any time or revoke any consent you have given with effect for the future.

Right to lodge a complaint with the supervisory authorities: You have the right to lodge a complaint with your competent state data protection supervisory authority if you are of the opinion that our processing of personal data concerning you violates the GDPR (General Data Protection Regulation). You can find the address on the website of the Federal Commissioner for Data Protection and Freedom of Information in Berlin (BfDI).


The following supervisory authority is responsible for Koblenz-Touristik GmbH:

The State Commissioner for Data Protection and Freedom of Information Rhineland-Palatinate

Hintere Bleiche 34

55116 Mainz


If you use links to external websites that are offered on our website, our data protection information does not extend to these external websites.

At the time the links were created, we were able to satisfy ourselves of the correctness of the linked website(s) in terms of content and security and we check this regularly. However, we have no influence on the continued compliance with data protection and security regulations of other providers or changes to content.

If you click on links to external websites that are displayed on our website, these external websites may collect user data if you click on these links or otherwise follow the instructions of these external websites, especially if you are logged in to other platforms or similar. We have no control over the data that is collected voluntarily or involuntarily via third-party advertisements or websites. Therefore, for your own safety, please also inform yourself on the websites of the other providers about the data protection declarations provided there.

If you become aware of an "unsafe" link from our applications, please inform us immediately so that we can investigate the matter. Thank you very much.


We reserve the right to change our security and data protection measures accordingly if this becomes necessary due to the legal situation and technical developments. In such cases, we will also adapt this document.

Please therefore note the current version at the beginning of this document.


If you require further information that is not provided in this data protection notice or if you require further information on a specific point, please contact our data protection officer directly at